F A Q
Q: How long do your cookies stay fresh?
A: Our cookies have no preservatives so they are best when eaten right away. They will stay fresh for a week in a sealed container or you may freeze them for up to 2 months. We suggest putting a piece of parchment paper or wax paper between them, then put in a sealed container and freeze. Then just thaw and eat.
Q: How do the cookies come packaged?
A: Our cookies come packaged in releasable plastic bags with branding and ingredients label.
Q: How big are the cookies?
A: Our shortbread cookies and sandwich cookies are about 2 to 2 1/2 inches in diameter. Our soft cookies about 3 inches in diameter. And our Mimi's Mini Cookies are about 1 1/2 inches in diameter.
Q: Where can I find a list of ingredients for your cookies?
A: If you click on a product you will find a more detailed description as well as a list of ingredients. We do list the top seven allergens which are WHEAT, PEANUTS, TREENUTS, SOY, EGGS, MILK and CORN on each product. So, if you're looking for those specifically you can just scroll down to the bottom to see if that product contains any of these ingredients. Each product also comes with an ingredients label listed on it. In the bake shop our name tags also show the ingredients and list these top seven allergens so you can feel comfortable coming into the shop and purchasing cookies.
Q: Do you offer gluten free cookies?
A: We offer to substitute a gluten free flour blend for most of our cookie options. We take precautions when baking cookies made with gluten free flour, but Dessert'D Organic Bake Shop is NOT a gluten free environment.
Q: Do you offer vegan cookies?
A: Yes, we have many options for vegan cookies and our top selling cookie is even vegan! It's our Vegan Sea Salt Dark Chocolate Chunk Cookies.
Q: What does “Vegan Gluten Free” mean?
A: Vegan means that no animal products are used. For us, that means we don’t use any butter or eggs (no dairy). And gluten free means no wheat is used. So, the Vegan Gluten Free cookies are wheat and dairy free.
Q: What does "Paleo" mean?
A: Paleo means that the cookies are grain free, gluten free, peanut free and dairy free. There are eggs and nuts in paleo cookies.
Q: Do you have any cookies that are nut free?
A: We list all our ingredients as well as if the product you're viewing contains TREENUTS or PEANUTS. So, please check the product you are interested in to see if there are nuts. However, Dessert'D Organic Bake Shop is NOT a nut free environment.
Q: Do you ship your French Macarons?
A: No, we are very sorry we do not ship our French Macarons. They are very delicate and best when eaten the same day as baked. We want you to have the freshest cookies possible, so French Macarons are only offered in the bake shop.
Q: Do you ship cake, cupcakes or pie?
A: At this time we do not ship cake, cupcakes or pies. You can buy these items at our bake shop.
Q: How should the caramel sauce be stored?
A: Our caramel sauce has no preservatives, so it's best kept in the fridge.
Q: Does Dessert'D Organic Bake Shop do events/parties/weddings?
A: Yes, if you are interested in using Dessert'D Organic Bake Shop for an event, please email our us at email@example.com.
Q: How long will it take for my cookies to ship?
A: Dessert'D works 7 days a week. Once the order is placed, we evaluate the best time to ship your order so you get the freshest cookies possible. This may mean waiting a day or two to bake and ship so that we are not shipping over a weekend. When choosing a shipping method, the time is for shipping only. The shipping method chosen has no affect on our baking schedule. Orders are baked and then shipped in the order they come in, and the shipping method chosen will determine how fast your cookies will ship once baked. All orders are baked and shipped within 7 days, as listed on each product. Dessert'D Organic Bake Shop wants to make sure you have the freshest cookies possible at your door! We also do not hold orders, so please make note of the shipping schedule when placing your order. If you are unsure and need help as to when your package will arrive, please email our customer service team at firstname.lastname@example.org and we will be happy to assist you with placing your order so your cookies arrive on time.
Q: What happens if my cookies do not arrive?
A: Dessert'D Organic Bake Shop ships to the address provided with your order. If it was an error on our part, we will re-ship the package at no additional cost. If an incorrect address was given when the order was placed you will be charged for the item and the shipping to replace it.
Q: Is your only location in Mammoth Lakes, California?
A: Yes, at this time our only retail bake shop is in Mammoth Lakes, California. We will be expanding soon, so please follow us on social media be first to know! And if you are interested in owning a Dessert'D Organic Bake Shop franchise, please click here.